Q. I’ve
just transferred to a new department and am uncomfortable with some
of the people. They like to use “blue” humor—sometimes
even more off-color—and they seem to touch each other a lot.
I’m a friendly person, but I don’t like to get familiar
with those I work with, and I wouldn’t like co-workers touching
me. How do I handle this when it happens—as I’m sure it
will? —Gladys M.
A. You
have the right to set limits on what you don’t want to hear,
and how you want people to relate to you. Whether the behavior is
harassment or not depends on several things. Generally, though, if
you’re uncomfortable with inappropriate or unwelcome behavior,
and you ask people not to expose you to it, and they do it anyway,
it’s harassment. The Equal Employment Opportunity Commission
defines it this way:
“Unwelcome sexual
advances, requests for sexual favors, and other verbal or physical
conduct of a sexual nature when:
• Submission to
such conduct by an individual is made explicitly or implicitly a term
or condition of employment;
• Submission to,
or rejection of such conduct by an individual is used as the basis
for an employment decision.
• Such conduct has
the purpose or effect to interfere with an individual’s work
performance, or creates a hostile or intimidating environment.”
It’s your right
to work in an environment free from sexual harassment. That’s
the law. I’m surprised some of this behavior is still going on,
since most supervisors know about the huge awards granted to
employees who complain and their complaints are upheld in court.
What-If
Tests
Here are two practical
ways to test whether certain behavior is appropriate or not:
• Would you act like
this if someone you know personally—like a family member—were
watching you?
• Would you be
comfortable having this reported in your company newspaper?
What to do if you think
you could be the receiver of inappropriate behavior? I recommend
these guidelines:
• Conduct yourself
in a businesslike manner
• Dress
appropriately for the job
• Be prepared to
assert your right
• Know company
policy and procedure for reporting harassment
• Decide, ahead of
time, what action you’d take if harassed
What If It Happens?
Remain cool and
professional; don’t be overly dramatic, but be direct and
candid with the person; let your feelings be known immediately;
report incident to Human Resources. You might also prepare some
powerful put-downs in advance. You can take on several roles to help
you do it well:
Yawn
Act bored, disinterested.
“Are you done yet?”
Describe
“I don’t
like it when you…” “I’m uncomfortable when
you…Please don’t do it.”
Pretend
“I’m sorry
I didn’t hear what you said.”
“I’m
sorry. I still didn’t hear you; the copier is too noisy.”
Comedian
“Ha-Ha! Where do
you get your material? I’ve got to write this
down. I’ve
always wanted to do stand-up comedy.”
Critique
“That’s
one of your better ones this week. Sometimes, you amaze me
with
your versatility.” Or,
“C’mon,
you can do better than that.”
Keep
Count
“Wow,
that’s the sixth comment today. It’s a new Tuesday
record.
Touching: Do’s
and Don’ts
If you’re an
especially friendly person, make sure you aren’t sending mixed
messages when you’re in this kind of environment:
Backpedal
If you feel someone is
getting too close for your comfort, step back slightly. Or step
behind a chair or desk.
Substitute
If you feel the urge to
hug or squeeze someone you don’t know well, consider settling
for an energetic
handshake instead. It’s
widely considered a more businesslike move than a hug.
Short and Sweet
If you do touch someone,
make it brief – a second or two. Don’t hang onto the
person.
Polite But Honest
If you’re
uncomfortable with someone’s touch and your nonverbal
cues have failed to work,
you might say, “I
appreciate the fact that you’re trying to encourage me, but I’d
rather not be touched.”
If the person still doesn’t take the hint, then use one of the
put-downs mentioned above.
Be Sensitive
Before touching, know
your co-worker well enough to sense how
he/she would interpret a
touch. When in doubt, don’t touch.
Know Yourself
Examine your own motives
honestly. Was the touch a spontaneous act of affection or a method
of getting
something else you want?
Respect Space
Most people reserve a
personal space bubble of about 15 inches
for intimacy. A distance
of about three feet or more is more appropriate for business,
depending on the
region, the company, or
country.
Don’t Assume
Just because you’re
comfortable at a certain distance, don’t assume your co-worker
is. Look for cues to
his/her comfort level.