Q. My
job requires me to solve several problems—some fairly quickly
and others that can take several months. I’m getting
overwhelmed with having to handle so many at the same time. How can
I get a better hold on this? Vernon
H.
A.
What
works for me is good planning and time management—and sticking
to the plan. Estimating the amount of time it will take you to solve
each problem. Think through the entire project, and break it down
into smaller jobs you can handle more easily. Then get yourself a
month-at-a-glance planning calendar and block out time each week to
work on these smaller pieces of the problem. If you think it’ll
take about 40 hours to do the whole job, and you have a two-month
deadline, you’ll have to spend at least five hours a week on
this project or you’ll never finish on time. You may have to
budget more time in the early weeks to get several things going at
once. Focus on actions with the most payoff. Talk with others and
re-define the task, if necessary.
Control Interruptions
Phone
and walk-in interruptions can stop you from getting the work done.
Unless it’s a crisis, when someone interrupts your work, set a
time when you can meet that won’t take you away from the
problem you’re focusing on. If it’s your boss who
interrupts, it can sometimes help to show your written plan/calendar
for resolving the problem—and help him or her confirm or change
your priorities.
Choose
the Right Time
Work
on your toughest problems when you’re at your best so you’ll
be alert and do your most productive work. Trying to squeeze in time
on a tough task after a heavy lunch, or at the end of the day, isn’t
a good idea. And start each phase of the project with something
easy—as you would an exercise warm-up— so you won’t
get discouraged or feel overwhelmed with the task.
Set deadlines for
intermediate progress points. Working for one or two hours at a time
to meet 15 or 20 intermediate deadlines, spread out over two months,
is a lot easier than trying to squeeze in 10 hours to meet a larger
deadline. And while you’re planning short blocks of time, build
in variety, and switch from one task to another. You might study a
complicated report intensely for 20 or 30 minutes, then make some
phone calls or write a memo. Then get back to the report for another
20 or 30 minutes. With today’s fast pace, it’s unlikely
you’ll get three- or four-hour blocks of uninterrupted time to
work on a program, so adjust your day accordingly.
Avoid
the Activity Trap
Focus on results, not
actions. Some people get caught up in doing a lot of C-level
“stuff”—opening the mail, sorting files, cleaning
the coffee machine—anything to avoid a tough or unpleasant
A-level task. Remember the Pareto 80/20 rule: 20 percent of your
activities produce 80 percent of your results. It’s the other
80 percent of what we do that produces only 20 percent of the results
and robs us of time to get important things done.
Limit the number of major
projects. You can’t do everything, and only you know how many
projects you can handle at any one time and still do them well, and
on time. For every major problem, go back to the planning calendar
and block off time in the next several weeks. (It helps if you use a
separate color pen for each job.) You may be surprised to see that
the five projects you now have will take at least 70 percent of all
your available time in the next three months. If this is the case,
you really shouldn’t take on any more, unless you plan to work
nights and weekends, cut back on your vacation, and jeopardize
relationships.
Get
Others Involved
Check
to see if others have worked on this problem, or have information you
need. Sometimes you can partner with someone to help work on your
problem in return for your working on theirs. Talk to others to see
if you can discover several ways to solve the problem—not just
the first solution that came to mind. Often people farthest from the
problem can come up with simple, effective solutions you haven’t
thought of.
Finally,
follow-up and check your progress on each problem as often as you
need to stay on top of it. Record your progress each week so you’ll
have a paper trail and an easy way to prepare progress reports. And
run a process check every week by asking yourself “How
effective are my results?”
You may need to change your approach.