Volume 1
Handling Difficult Co-Workers

Learn what to say — and what to avoid Discover how to use positive words to send a negative message How to deal with another person’s anger How to stay calm—when you feel like exploding How to work successfully with complaining, demanding people What to say to get difficult people on your side

Volume 2
Great Listening—for Results

How to listen actively — and hear what people are really saying Easy ways to clarify a message, such as rephrasing or summarizing Key strategies to help other people listen to you Techniques to show empathy—and get more good information How to use questions: open; closed, probing; reflective How to stop bad listening habits and eliminate listening barriers

Volume 3
How to Land and Keep
The Job You Always Wanted!

How to sell yourself with a winning resume How to move up to your next job Techniques for writing powerful letters that grab attention Survival skills for projecting confidence How to show a passion for your job How to tell if it’s time to quit—and move on

Volume 4
Managing Your Boss

Seven key questions you MUST ask your boss How to sell your ideas — and get the boss to say “Yes!” How to ask for that raise — and get it! How to say “No” the boss — without building resentment Dealing with a difficult boss Words to use — and avoid — when you talk with your boss

Volume 5
Make Meetings Productive

How you can control any meeting—just with questions! Freshen up tired meetings with these ideas How to make meetings more fun—and more successful How to solve your toughest meetings headaches How to handle disruptive members and stay in control How to lead a meeting — and get great participation