• How to Tell if You’re Aggressive—or Just Forthright
  
• Fool-Proof Brainstorming: It Really Works!
  
• Why People Hate Change—How to Cope With It
  
• Communicate Gently—And Get Better Results
  
• Managing Conflict—Turn Enemies into Partners
  
• Are You a Control Freak—or Just Managing Well?
  
• Suffering from Desk Rage: Here’s How to Handle It
  
• Energize Your Work Day—And Your Enthusiasm
  
• You’ve Failed? Use it As a Stepping Stone
  
• Feedback: Your Golden Opportunity for Growth
  
• Smothered by Holiday Blahs? Turn Them Into Ahs!
  
• Step-By-Step Ways to Manage Your Performance
• Manage Yourself First—Then Take on Anything!
  
• Multi-Tasking: It May Be Your Biggest Time-Waster
  
• Re-focus Yourself Fast—With Power Pauses
  
• Save Your Sanity With These Pressure-Busters
  
• Why Procrastinate? Do It NOW! 
• Easy Ways to Proofread—Save Embarrassment!
  
• Beware Quick Deals: They Can Ruin You!
  
• Getting Enough Sleep? You Could Be in Trouble
  
• Speak Ad Lib at Meetings—And Wow ‘Em!
  
• How to Conquer Your Speaking Fears—Fast!
  
• Trouble Focusing? Learn from The Olympics
  
• Strangle Conformity and Think Outside the Box!
  
• Think BIGGER: It’s a Whole New Outlook!
  
• Boost Your Word Power—and Get Noticed!
  
• Work at Home? How to Tell If It’s Right for You
  
• Renew Yourself at Work—and Last the Day
  
• Show a Zest for Work—for Amazing Results!
  
• Your Workday: Go Ahead—Make It Fun!
  
• Workplace Clutter: How to  End It Forever
  
• Workplace Depression: Stamp It Out Forever!
  
• Got Workplace Stress? Surprise: Take a Nap!
  
• Crippled with Worry? Give It The Boot!

• Collection Letters: How to Get Peak Results
  
• Computers: Protect Them from Crises
  
• How to Make Better Decisions—Without the Hassle
  
• Down with “Down” Days—How to Stay UP!
  
• Down Time: Use It for Planning
  
• Economy Blues? Refocus, and Get Busy!
  
• EQ—Use Yours for Better Decisions
  
• E-Mail Survival Tactics You’ll Use Right Away
  
• How to Eliminate E-Mail Madness
  
• Save Your Energy for the Tough Tasks
  
• Fighting The Current? Go with the Flow
  
• Focus on Peak Performance: It Pays!
  
• Goals—Set for Results/Get Credit for Them
  
• Curb Idle Chatter—and Get More Done!
  
• Imitate Winners—Jump-Start Your Success!
• Stop Interruptions and Grab More Time
  
• How to Interrupt The Interrupters—Politely
• Manage Your Day—and Watch
• Results Grow!
  
• Stop Meetings Headaches Forever!
  
• Control Meetings Easily— Just With Questions
  
• Energize Your Meetings for Peak Results
  
• Make Your Meetings More Fun—Get More Done!
  
• Organize Your Work Space—And Cut The Hassle!
  
• Cut Paperwork— and Save Your Sanity
  
• Return Phone Calls—And Save Time/Hassle
  
• Don’t Wrestle With a Problem—Analyze It!
  
• Solve Problems Faster with Facts
  
• Solve Problems Better with a Plan
  
• 21 Sure-Fire Productivity Boosters
  
• How to Cut Projects Down to Size
• Track Your Results— and Prove Your Worth!
  
• How to Manage Stress and Work Relaxed
  
• Avoid The Ten Worst Mistakes in Business Writing
  
• Write Great Reports/Memos: Cut Words!
  
• Write Better Reports: Organize Your Ideas!

• How to Ad Lib at Meetings—and
• Wow ‘Em
  
• Don’t Argue—Negotiate!
  
• How to Handle Backstabbers
  
• Giving Bad News? Cushion The Blow
  
• How to Temper The Office Clown
  
• Handle Complaints With Class
  
• Manage Conflict Politely
  
• How to Connect With Co-Workers
  
• How to Handle Rude Co-Workers
  
• How to Turn Angry Customers into Supporters
  
• Cynics Could Actually Be Change Agents
  
• Delegate: Help People Grow
  
• How to Handle Difficult People
  
• How to Manage Disagreement for Win/Win
  
• Giving Feedback?—Help, Don’t Dump
  
• How to Deal With “Fence-Sitters”
  
• How to Build Strong Workplace Friendships
  
• Handling Whiners and Complainers
• Is It Harassment—or Just Friendly?
  
• Harassment—Should You Fight or Flight?
  
• How to Handle the Hothead
  
• How to Deal With The Know-It-All
  
• Give Kudos Daily—and Build Support
  
• Good Listening—It’s Hard Work But Worth It
  
• How to Motivate Without Money
  
• Want to Motivate? Praise Works Best
• How to Handle Negative Co-Workers
  
• Negotiating? Use These Proven Tactics
  
• How to Negotiate Win/Win Agreements
  
• How to Handle “No” People
  
• How to Say “No” Without Causing Resentment
  
• Put Down the Put-Downs
  
• Is He a Show-Off—Or Just a Blowhard?
  
• How to Handle Squabbling Employees
  
• Touching Others: It’s Still a Touchy Subject
  
• How to Deal With Unfair Treatment
  
• How to Survive a Workaholic Boss
  
• Working with “Yes” People? Get Their Commitment

• Boring Job? You Have Options
  
• Is This Right Career for You?
  
• Keep Your Career Options Open
• Are You Really Listening To Customers?
  
• How to Delight Your Customers
  
• Don’t Jump Ship Too Soon
  
• Been Downsized? Re-Build Yourself
  
• How to Survive a Downsizing
  
• Manage Your Financial Future
  
• How to Make a Great First Impression
  
• Get Noticed; Get Rewarded
  
• Blocked by a Glass Ceiling? Find a Window!
  
• Holiday Parties: Beware!
  
• Interview Strategies for an In-Company Job
  
• Interview Techniques for Your First Job
  
• How to Land That Big Job 
  
• Job Hunting? Tune Up Your Skills
  
• Job Makeover? Maybe It’s Time
  
• Show a Passion for Your Job
• Sell Yourself First. Aren’t You #1?
  
• Speak Up—and Gain Great Exposure!
  
• Should You Start Your Own Business
  
• How to Tell If It’s Time To Go
  
• Use Gentle Words—for Great Results
  
• Work/Life Balance: Keep Your Sanity!
• Your Job: Scary Times Ahead?
  
• Been Laid Off?  Volunteer!
  
• Find Yourself a Mentor
  
• “Overqualified?” Change Your Strategy
  
• Take Charge of Your Pension
  
• Playing Office Politics Right is a MUST
  
• Talk Up Your Promotion
  
• Promote Yourself: Speak Up!
  
• Promoting Yourself Is a Priority
  
• Power Up Your Presentations with Visuals
  
• Use Power Words to Project Confidence
  
• Presentation? Don’t Miss This Opportunity!
  
• Quit? Maybe It’s Time. Or Not.
  
• Next Raise? Don’t Just Ask for Money
  
• Is it Time to Re-Invent Yourself?
  
• Reject That Job Rejection!
  
• Responsibility, New? Set Limits
  
• Make Your Resumé a Winner
  
• Surprise: You Have to Sell Your Ideas
• Workplace Romances: Beware!
  
• How to Become a Workplace Survivor
  
• Write an Ending They Won’t Forget
  
• Write Great Cover Letters for Next Job
  
• Writing Reports? It’s Easy: Talk on Paper!
  
• Writing the “No’-Experience” Resumé

• Put Balance in Performance Appraisals
  
• Change Leader? Is That You?
  
• Coach People for Growth
  
• How to Project Confidence
  
• Criticize/Correct Without Crushing
  
• Distance Learning Can Fill Training Gaps
  
• Diversity: Is Yours Real or Cosmetic?
  
• Downsize with Dignity
  
• How to Keep Your Good Employees
  
• Get Along Better—Adapting Your Behaviors
  
• Fire People Up
  
• Fire Them With Kindness
  
• Firing Someone? Help Them Save Face
  
• Humor: Encourage it in the Workplace
  
• How to Kill Workplace Initiative
  
• How to Make Instructions Clear
  
• How to Interview Job Candidates
  
• Ask “How” Questions When You Interview
  
• Leadership Flexibility a Must
  
• Leadership: Participative Words Work Best
• Mission Statement: Is Yours Clear?
  
• Mergers: How to Make Them Work
  
• Motivate Older Workers: Tap Their Skills
  
• Overcome Objections Gently
  
• How to Handle The Office Crisis
  
• Office Politics Are Important
  
• “Quick-Fix” Management Rules
  
• How to Handle Resignations
  
• Risk-Taking is Important
  
• Sometimes—Just Do Nothing
  
• Have Your Succession Plans Ready
  
• Turn Your Group Into a Team
  
• Train Better: Know How Adults Learn
  
• Training? Involve People
  
• Training Staff? Match Their Learning Styles
  
• How to Build Trust with Co-Workers
  
• Trust: Build It By Telling It Straight
  
• How to Make Your Workplace Lean
  
• Make Your Workplace Fun
  
• Workplace Power: How to Use Yours
  
• Young Employees Have Different Needs

Back to the top

• Track 1Introduction
  
• Track 2Backstabber
  
• Track 3Bully
  
• Track 4Difficult Boss
  
• Track 5Clam
  
• Track 6Clown
  
• Track 7Fence-Sitter
  
• Track 8Hothead
  
• Track 9Know-It-All
  
• Track 10“No” People
  
• Track 11Put-Downers
  
• Track 12Rude Co-Workers
  
• Track 13Whiners
  
• Track 14“Yes” People

• Track 1What’s Your Listening Style?
• Track 2Are You Really Listening?
• Track 3Great Tips on Great Listening
• Track 4Rate How Well You Listen
• Track 5Listen with Empathy

• Track 1Job Hunting? Tune Up Your Pitch
• Track 2Sell Yourself with a Winning Resumé
• Track 3Writing the “No-Experience” Resume
• Track 4How to Write Cover Letters That Grab Attention
• Track 5Interviewing for Your First “Real” Job
  
• Track 6How to Move Up to Your Next Job
  
• Track 7Have a Passion for Your Job
  
• Track 8Survival Skill: Project Confidence
  
• Track 9Time for a Job Makeover?
  
• Track 10Try Rejecting a Job Rejection
  
• Track 11How to Tell If It’s Time to Quit
  
• Track 12“Downsized”? Why Not Start Your Own Business?

• Track 1Talking to the Boss? Watch Your Words!
  
• Track 2Try Working WITH Your Boss
  
• Track 3Seven Questions You MUST Ask Your Boss
  
• Track 4Sell Your Ideas—Get the Boss to Say “Yes!”
  
• Track 5Ask for That Raise—and Get It!
  
• Track 6Next Raise: Don’t Just Ask for Money
  
• Track 7Surviving the Workaholic Boss
  
• Track 8How to Say “No” to the Boss
  
• Track 9Dealing With a Difficult Boss

• Track 1How to Make Meetings Productive
• Track 2Control Meetings with Questions
• Track 3Freshen Your Ideas for Tired Meetings!
• Track 4How to Make Meetings More Fun
• Track 5How to Solve Your Toughest Meetings Headaches

Back to the top